{"id":153,"date":"2019-02-09T13:09:08","date_gmt":"2019-02-09T13:09:08","guid":{"rendered":"https:\/\/cree-inter.net\/gare\/?page_id=153"},"modified":"2019-02-09T13:09:08","modified_gmt":"2019-02-09T13:09:08","slug":"quest-quun-resultat","status":"publish","type":"page","link":"https:\/\/cree-inter.net\/gare\/index.php\/gar-et-education\/faq\/quest-quun-resultat\/","title":{"rendered":"Qu\u2019est qu\u2019un r\u00e9sultat?"},"content":{"rendered":"\n<p>\nPar r\u00e9sultats, Mazouz et Leclerc (2008) font r\u00e9f\u00e9rence \u00e0 quatre \ncat\u00e9gories d\u2019extrants, sp\u00e9cifiques et mesurables, que les gestionnaires \nd\u2019un syst\u00e8me public d\u2019offre de services doivent int\u00e9grer dans leur qu\u00eate\n de performance : r\u00e9sultats de prestation, r\u00e9sultats de gestion, \nr\u00e9sultats d\u2019orientation et r\u00e9sultats d\u2019am\u00e9lioration globale.\n\n\u00abR\u00e9sultats de prestation : directement li\u00e9s aux attributs physiques ou \nperceptuels des services offerts aux citoyens (population et \nentreprises).[\u2026]\n\n<strong>R\u00e9sultats de gestion<\/strong> : li\u00e9s aux processus internes de \nl\u2019organisation (activit\u00e9s, t\u00e2ches, interd\u00e9pendances, r\u00f4les et \nresponsabilit\u00e9s, co\u00fbts et d\u00e9lais), ces r\u00e9sultats traduisent la capacit\u00e9 \nmanag\u00e9riale des \u00e9quipes de direction et des autres employ\u00e9s \u00e0 concevoir,\n \u00e0 mettre en \u0153uvre et \u00e0 ajuster des pratiques et des outils de \ntransformation des ressources mises \u00e0 leur disposition en biens et \nservices \u00e0 livrer \u00e0 la population, aux entreprises ou aux institutions. \n[\u2026]\n\n<strong>R\u00e9sultats d\u2019orientation<\/strong> (ou de changement strat\u00e9gique) :\n bas\u00e9s sur des r\u00e9alisations qui d\u00e9coulent de choix strat\u00e9giques, de \nrestructurations, de projets ambitieux, de r\u00e9visions de processus \nd\u2019affaires, etc. [\u2026]\n\n<strong>R\u00e9sultats d\u2019am\u00e9lioration globale<\/strong> : en somme, c\u2019est en \nlivrant simultan\u00e9ment des services de plus haute qualit\u00e9 aux citoyens ou\n aux institutions, en faisant preuve d\u2019optimisation de ressources et de \nmoyens mis \u00e0 la disposition de l\u2019organisation et en d\u00e9terminant, de \nmani\u00e8re transparente et responsable, les effets des choix strat\u00e9giques \neffectu\u00e9s par la direction qu\u2019il est possible d\u2019\u00e9valuer sa performance \nglobale\u00bb\n\n (<a href=\"http:\/\/www.dictionnaire.enap.ca\/\">www.dictionnaire.enap.ca<\/a>). \n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Par r\u00e9sultats, Mazouz et Leclerc (2008) font r\u00e9f\u00e9rence \u00e0 quatre cat\u00e9gories d\u2019extrants, sp\u00e9cifiques et mesurables, que les gestionnaires d\u2019un syst\u00e8me public d\u2019offre de services doivent int\u00e9grer dans leur qu\u00eate de performance : r\u00e9sultats de prestation, r\u00e9sultats de gestion, r\u00e9sultats d\u2019orientation &hellip;<\/p>\n<p><a href=\"https:\/\/cree-inter.net\/gare\/index.php\/gar-et-education\/faq\/quest-quun-resultat\/\">Continue Reading<span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":126,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-153","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/pages\/153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/comments?post=153"}],"version-history":[{"count":1,"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/pages\/153\/revisions"}],"predecessor-version":[{"id":154,"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/pages\/153\/revisions\/154"}],"up":[{"embeddable":true,"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/pages\/126"}],"wp:attachment":[{"href":"https:\/\/cree-inter.net\/gare\/index.php\/wp-json\/wp\/v2\/media?parent=153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}